Another important element of having wisdom is kindness. It requires little effort but has far reaching impacts. You have no idea what the other person is going through so be kind. First and foremost be kind to yourself so that you can be kind to others. Regardless of the environment you have been exposed to, kindness can be learned. It is especially important to be kind if you are angry and emotional. Let all communication come from you, not your emotions. Greg Clarke once said “To talk without thinking is to shoot without aiming.”